FAQ

Q: Is the Scooter Water-Resistant?
Smoov is water-resistant, but please note that it is not waterproof. For your safety, we do not recommend to ride on wet and slippery roads. It is generally not a good idea to bike or scooter in the rain. However, if you got caught up in the rain on your way home, just remember to wipe the water away and keep it dry once you are indoors to ensure adequate product life. Moisture doesn't mix well with electronics and batteries.

Q: What is the maximum supported weight?
Smoov support Riders weighing up to 150KG Max.

Q: What is the realistic speed & range?
Maximum speed is set to 23KM/H. The range is largely dependent on the weight & speed. Unfortunately, we are unable to bypass the fundamental laws of Physics

Q: How long does it take to charge?
It is about 2-2.5 hours from empty to full.

Q: How easy is it to use?
Very easy, if you know how to ride a bike then you know how to ride a scooter. However, we do recommend you to ride in an uncrowded environment with a flat and smooth surface for the first time.

Q: How well can Smoov handle a hill?
For an average weighted person, Smoov can take an uphill of 10-12 degree incline (~15% slope), which should be adequate for most streets/roads.

Q: What is your return policy?
Our policy lasts 15 days. If 15 days have gone by since you have received the scooter, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q: Is there a warranty for the scooter? 
Smoov Electric Scooters come with a full one year warranty, for you to ride desirably. Using simply the outstanding quality motor and long-lasting batteries, it will deliver flawless performance to you. 

Q: Can I be Smoov reseller or affiliate?
Yes, contact us for details.